The rules of using Mallín.

1. What this is

These Terms of Service ("Terms") govern your use of Mallín (the "Service"), operated by [Mallín Inc.] ("Mallín", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

2. What the Service does

Mallín is an AI-driven operating layer for revenue teams. It generates pre-call briefs, surfaces stakeholder intelligence, drafts follow-ups, and writes back to your CRM. The Service depends on third-party AI models (Anthropic Claude), authentication providers (Clerk), and storage (Supabase, Vercel). See the Subprocessor List.

We may add, change, or remove features at any time. We'll give reasonable notice before removing material features.

3. Your account

You're responsible for: keeping your credentials confidential, enabling multi-factor authentication where available, and notifying us promptly if you suspect unauthorized access. You're responsible for activity under your account.

You must be at least 18 years old and have authority to bind your organization (if you're registering on behalf of one) to these Terms.

4. Acceptable use

You agree not to:

• Use the Service to violate any law or third-party right.
• Upload data you don't have the right to use (including stolen, confidential, or proprietary data of others).
• Attempt to reverse-engineer, scrape, or extract our model weights, prompts, or proprietary systems.
• Use the Service to send spam, phishing, malware, or harassment.
• Probe, scan, or test the vulnerability of the Service except through authorized security research channels (contact hello@mallin.io).
• Misrepresent the Service's output as human-authored without disclosure where disclosure is required (e.g., regulated industries).

5. Your data, your IP

You retain all rights to the data you upload to or generate in Mallín ("Your Content"). You grant Mallín a limited, non-exclusive license to process Your Content solely to: (a) operate the Service for you, (b) generate outputs you've requested, and (c) within your tenant only, learn patterns that improve future briefs for your account.

We do not: train shared models on Your Content, sell Your Content, share Your Content with other customers, or use Your Content for marketing without your written permission.

6. Mallín's IP

Mallín (the platform, software, prompts, UI, mockups, and associated documentation) is owned by Mallín or our licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable right to use the Service. They don't transfer any ownership.

7. AI outputs

Mallín uses large language models to generate briefs, drafts, and recommendations (collectively, "AI Outputs"). Important properties of AI Outputs:

• They can be incorrect, incomplete, or out of date. Verify before relying on them for material decisions.
• Our AI Governance Policy describes the safeguards we apply (cognition contract, evidence on every claim, approval gates, write-through to CRM).
• Where Mallín writes back to your CRM, those writes are governed by your CRM's existing permissions — see Section 5 above and our Security & Trust page.
• You are responsible for reviewing AI Outputs before acting on them in customer-facing contexts.

8. Fees

During design-partner phase, the Service is provided at no charge to participating customers under a separate Pilot Agreement. Once general availability begins, pricing will be published. We'll give existing customers at least 30 days' notice before any paid tier takes effect for their account.

9. Termination

You may stop using the Service and delete your account at any time by emailing hello@mallin.io. We may suspend or terminate your account if you breach these Terms, with reasonable notice where practical.

On termination, we delete Your Content within 30 days as described in the Privacy Policy, subject to legal retention requirements.

10. Service availability & disclaimers

We do our best to keep the Service available and accurate but we don't guarantee uninterrupted service or that AI Outputs will be free of errors. The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

11. Limitation of liability

To the fullest extent permitted by law, neither Mallín nor our affiliates, officers, employees, or agents are liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — arising from your use of the Service. Our total aggregate liability for any claim arising from these Terms or the Service is capped at the greater of: (a) fees you paid us in the twelve months preceding the claim, or (b) $100 USD.

12. Indemnification

You agree to indemnify Mallín against claims arising from: (a) Your Content, (b) your breach of these Terms, or (c) your violation of law or third-party rights.

13. Governing law

These Terms are governed by the laws of [Jurisdiction TBD], excluding its conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction, unless we agree in writing to a different forum.

14. Changes

We may update these Terms as Mallín evolves. Material changes will be communicated by email at least 30 days before they take effect. Your continued use of the Service after a change constitutes acceptance.

15. Contact

Questions about these Terms: hello@mallin.io.